Insisted on a replacement,which they did

 

Picked up mine on Friday was very disappointed with the service !
Lack of RS knowledge and service .
Also after being told car was ready to collect ,found a big chip on one of my allow wheels
Rates Ford any day for me !

I take it there re-painting your wheel or replacing it?

 

Just explaining my "RS experience" with them

 

So far I've found them very good. My contact there is Stuart and he knew the RS well and has answered all emails and questions.

 

Picked up mine on Friday was very disappointed with the service !
Lack of RS knowledge and service .
Also after being told car was ready to collect ,found a big chip on one of my allow wheels
Rates Ford any day for me !

 

Picked mine up today from Ipswich branch. Fantastic service and great people to deal with.

 

I popped over to the Ipswich branch today as I wanted to see the NB in the flesh. i have only seen the pre-production NB and I can say it is 100% a darker (and better) shade on the production cars.

Anyway, there were a fair few kicking about.. 4 NB, 1 FW, 1 Black and 1 Stealth.

 

You won't have any problems with John Grose Ipswich. I picked mine up from them yesterday from start to finish a very professional bunch. I even had the manager come a thank me for choosing them to buy the car.

 

Relax, I will happily drive it down to Sussex for you, not a problem.

Im also from that part of the world. Train for me I think.

 

at least you will enjoy the drive home! I had a very similar situation with a 100mile journey home, they will pick you up from the station quite happily if you decide to get a train.

I will definitely enjoy the drive home, at least 1/10 th of the run in period will be complete. :nice:

From what I read on here, the dealer sounds really good and they are willing to pick you up from the station which is even better.

 

I've had terrible service with the Lowestoft branch. I ordered on 24th Sept to get my order in well before the 8th Oct cut off for a first batch order and have just found out that they didn't put my order through until 9th Oct so won't be getting my car until July or August. The salesman never gets back to you when you try to contact him either, had I have known I'd of ordered directly with the Ipswich branch that the car has to come through anyway.

Gutted for you mate but I'm not surprised one bit :nope:

 

Relax, I will happily drive it down to Sussex for you, not a problem.

I think you will have to get in the queue with most of the delivery drivers :facepalm: At least it may be in safer hands :laughing:

 

@Jeffreymob at least you will enjoy the drive home! I had a very similar situation with a 100mile journey home, they will pick you up from the station quite happily if you decide to get a train.

 

I now have to either travel to Ipswich to collect my car from the Ford Store, a distance of 120 miles or they will transport the car to me, which will require payment in advance, which is not going to happen.

Relax, I will happily drive it down to Sussex for you, not a problem.

 

In Ipswich? They are superb, very helpful and thorough.

The manage made a point of coming to thank me for buying from them also, I know it's means jack all but it's a nice touch.

This is very reassuring to hear. I recently found out my local dealer in Sussex placed my order through John Grose in Ipswich, as they are not a Ford store.

I now have to either travel to Ipswich to collect my car from the Ford Store, a distance of 120 miles or they will transport the car to me, which will require payment in advance, which is not going to happen. I just wish my dealer had been straight with me when ordering, I would of travelled the extra 15 miles to the Ford Store in Guildford. That being said my local salesman has kept me up to date with either progress or press releases every two weeks from my initial order.

At least it will be a good drive home :thumbsup: :thumbsup:

 

I've had terrible service with the Lowestoft branch. I ordered on 24th Sept to get my order in well before the 8th Oct cut off for a first batch order and have just found out that they didn't put my order through until 9th Oct so won't be getting my car until July or August. The salesman never gets back to you when you try to contact him either, had I have known I'd of ordered directly with the Ipswich branch that the car has to come through anyway.

 

I ordered from the Ipswich branch a month or so ago and so far I'm really happy with them for communication etc.i think the Lowestoft branch are no good tho as they never get back to you which is why I didnt order through them.

 

In Ipswich? They are superb, very helpful and thorough.

The manage made a point of coming to thank me for buying from them also, I know it's means jack all but it's a nice touch.