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Discussion Starter · #1 ·
Let me just say that I have used the same dealer local to me for the last 10 years and even tho it's a smaller one with other marks in aswell, Iv never had anything to complain about and also find it friendly and nothing is too much trouble, and even tho it's not a ford store have ordered my mk3 there...

Right....

Now I went into a ford store dealership to grab an RS brochure and wow lol I'm not a fan of these so called 'super' dealers lol whilst the range of vehicles on show is very good, I just felt like I was on a production line all the salespersons jumped on me as I'm walking in the door and when I asked about a brochure was asked was I interested in new or 2nd hand vehicles lol 😂😂

I'm sure many people have good experiences of stores but just I found it far too impersonal to what I'm used to lol
Sorry this is prob in the wrong forum lol if admin could sort that 👍 Cheers
 

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Went to enquire about placing an order at my local main Ford dealer yesterday , they are not allowed to order the RS as they are not a Ford store. They said they have to pay a premium to sell the RS and will not make any profit on low volume car sales !!
 

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Discussion Starter · #3 ·
Yea the local dealer has to have an agreement with a ford store to get it lol
The one I went to isn't a store but they have a sister dealer who is so it just goes through them 鈽
 

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My First experience was put my car in for a service, went to collect it ant 5pm they were looking for it for 1hr 15mins????

Then they found it and as I had been waiting took me out through the workshop as it was easier, straight to the drivers door.

Got home and went to pack the boot and rear bumper damage, needless to say not happy. They did fix it a month later.

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I've just been to my local Bristol st motors (not a ford store) enquiring about a brochure and info.
They can order the RS through their Bristol st motors ford store in Bolton which is fine.
In order to collect the car I'd meet at my local dealer then he'd take me to collect it, not ideal but ok.
In order to service it, recalls etc, I'd need to to drop it off at my local dealer and they'd drive it on trade plates to the ford store to get serviced and back!? Would you be happy with this arrangement? I'm not and would take it myself, inconvenient? Yes but why can a normal dealer not service it? Is it that complicated or does it need a specialist mechanic?
 

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Discussion Starter · #6 ·
I've just been to my local Bristol st motors (not a ford store) enquiring about a brochure and info.
They can order the RS through their Bristol st motors ford store in Bolton which is fine.
In order to collect the car I'd meet at my local dealer then he'd take me to collect it, not ideal but ok.
In order to service it, recalls etc, I'd need to to drop it off at my local dealer and they'd drive it on trade plates to the ford store to get serviced and back!? Would you be happy with this arrangement? I'm not and would take it myself, inconvenient? Yes but why can a normal dealer not service it? Is it that complicated or does it need a specialist mechanic?
That's the first Iv heard of that mate?? The dealer I ordered through said they can do services, etc and as for picking it up it would be delivered to the ford store sister dealer but then transported to my dealer on the lorry just like any other new car?? Sorry I can't help more mate Iv not heard that at all and I'm pretty sure that any dealer would be capable of servicing it they just have to order the parts in
 

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What is Ford's official line for choosing selected dealers and calling them Ford Stores?

Not only is it inconvenient for the customer but also hinders the smaller dealership that want to sell the RS.
 

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I really don't understand the need for Ford stores. My local dealer knows enough about the RS and various other models. I also trust them with all my cars so would not be happy a new car not being delivered there or dealt with by them. Not sure what Ford are thinking tbh, it's an odd move and will put potential buyers off
 

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I thought it was strange as he was telling me, and he's the senior new car salesman so it has to be true right? Pfft!
 

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Tbh i'm not happy with my experience so far even though the staff are reassuring of the lack of progress and information. Just kinda feel like my order is a bit worthless to them 馃槙
 

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Tbh i'm not happy with my experience so far even though the staff are reassuring of the lack of progress and information. Just kinda feel like my order is a bit worthless to them 😕
Should have ordered from Jacksons in Henley :lol: they are spot on with information
 

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my local dealer has to take me 70 miles to pick mine up. On the plus side, it's 70 miles of running the engine in coming back.
 

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To be honest in most cases we seem to know more than the dealers do as Ford seem to short change the dealers as far as product information flow goes
 

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My local dealer said Ford are always very late providing them with info and as said we often know more than them ,certainly on the RS. Also as was mentioned by Gav the mk2 was sold by all dealers with no problems.
 
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