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So on saturday I headed over to Harrogate to collect the car some 6 weeks later, expecting a full new refurb on all wheels all bright and shiney, Grilles and spoiler fitted and a nice polish of the car.

Just over an hours drive with wife, 4 yr old, 8 wk old baby, get there and the grilles are done (easy job to be fair) spoilers fitted and my boy is very excited about that, car looks cleanish and thats about where the day went down hill ......

The car was clean, but polished, didnt seem it, was no worse off than before but not as good as they hyped it up to be but anyway that can slide.

The wheels - Amateur Hour.

Orange peel everywhere, elements of the rim not flattened properly, poc marks in spokes and on edge, paint drops like pin ends all hard on bits, tyre gunk type stuff hardened on parts, generally a :f: Job.

Showed the girl and she was like oh if its not perfect you can leave the car but the manager isn't in ......

Got the DP out and actually he was like its not good enough you will have to leave it with us whilst we speak to wheel wizards in Leeds.

Kept trying to say its been done inbetween the first refurb, and this refurb, and that's why its a poor job. Like. Seriously...... WTF.

He then tried to point out how good a job they had done clipping some kidney grilles in and fitting a lip spoiler ..... that tyneside paid for!!!

So now i don't know whether i should even let them have a 3rd attempt at a refurb, or demand money to get it done myself somewhere with some more compensation for time stress fuel and hassle?

Or let them do it, then ask for something?

He indicated they may say they cant refurb them again as keep removing paint and laquer.

Don't know what to do?????
 

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It's up to you mate, I gave up two months later.
Did not want to waste anymore nerves or time, so spend 500 pounds of my own to put M perfect, even though it left a showroom few weeks before with a warranty.
Later on Ive sent a few letters to Munich Hq, which ? , watch dog etc
At least, I'm enjoying the car once again, even though it was a hard lesson learned.
BMW did let me down, like no other car dealer did before, but it's maybe down to an individual dealer and very poor training and standards at UK Hq.
 

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IMO 'professional' wheel returb can be pot luck! I know one company local to me, who were, until very recently at least, plucking people of the street, couple of days training then out on the van! Thing is, some of the people they were employing, I would not trust painting a floor, let alone expensive wheels! I know the company I speak of does some local BMW dealers too, I know this because several acquaintances got jobs there, having had no experience or knowledge of wheel returbs or paint in general!
 

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The Custard Kid
MK3 Focus RS
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My missus works for a insurance company and has various contracts with car makers, even she says bmw are terrible the dealers that is. They simply dont care enough.
Customers complaining about the dealer but get advised to contact bmw themselves about the problem.
 

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I've talked with Alex quite a lot about BMW customer care, and to be fair I've nothing but praise for the way I've been looked after with my particular car - as detailed in my 1M thread.

Irrespective of the car make, the right dealer is crucial to the ownership experience and what YOU expect as a customer.

With my RS, that's why I used to opt for a 200 mile round trip to get it serviced or upgraded despite having two local dealerships pretty much on my doorstep. Previous experience of both local dealerships with my ST put me off using either for the RS.

In both Ford and BMW ownership I've put emphasis on getting to know and deal with the Senior Techs working on my car, and have found that to be the best way of getting the quality service. If you can share knowledge, enthusiasm and experience it can often work to your advantage. It certainly paid off when I had the 1M serviced recently.
 

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Sometimes m8 it's cheaper to pull £200 out of your pocket and pay someone like Brian at Leeds wheel specialists, I know you shouldn't have to but all these hr drives back and forth + not having the car for 6 weeks must be costing you, then there's the future disasters that could happen when left in the custody of lunatics like that, :sad:
 

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IMO 'professional' wheel returb can be pot luck! I know one company local to me, who were, until very recently at least, plucking people of the street, couple of days training then out on the van! Thing is, some of the people they were employing, I would not trust painting a floor, let alone expensive wheels! I know the company I speak of does some local BMW dealers too, I know this because several acquaintances got jobs there, having had no experience or knowledge of wheel returbs or paint in general!
Leeds wheel specialists is never pot luck, he does it right only ever archives perfection tbh and I've seen and had quite a few done, a smart wheel Repaire (blow in ) is pot luck I agree it sounds like this is case ( Infact wheel wizard is a man in a smart Repaire van)the paint has got silicone contamination due to cleaning product and wheel sealant or something, that's not been cleaned off properly that would explain the fish eyes, a proper job they need stripping completely which is the only way Brian rolls,this can't be done on a drive way or a fore court it's a complex in house multiple stage process, can be done in the day though thumbsup:
 

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Discussion Starter · #8 ·
Sometimes m8 it's cheaper to pull £200 out of your pocket and pay someone like Brian at Leeds wheel specialists, I know you shouldn't have to but all these hr drives back and forth + not having the car for 6 weeks must be costing you, then there's the future disasters that could happen when left in the custody of lunatics like that, :sad:
Leeds wheel specialists is never pot luck, he does it right only ever archives perfection tbh and I've seen and had quite a few done, a smart wheel Repaire (blow in ) is pot luck I agree it sounds like this is case ( Infact wheel wizard is a man in a smart Repaire van)the paint has got silicone contamination due to cleaning product and wheel sealant or something, that's not been cleaned off properly that would explain the fish eyes, a proper job they need stripping completely which is the only way Brian rolls,this can't be done on a drive way or a fore court it's a complex in house multiple stage process, can be done in the day though thumbsup
The wheel specialist in Leeds, Is the guy there called Scott?
 

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Brian at Wheel Specialist Leeds is a perfectionist. Had Mountune Ultraleggaras which were Graphite done Gloss Black, even though he was doing the job he commented on what a pity it was to do them as they were mint ! Unfortunately I could not get any black ones so this was my next best option. Nearly 2 years later and no complaints whatsoever. :nice: :nice:
 

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Discussion Starter · #12 ·
so turns out its not TWS, But wheel wizard in leeds. The service manager @ Harrogate seems a decent lad, and i'm hopeful of making progress via him. He said he is amazed at how poor they were but after speaking to the owner, he seemed shocked and said get them back and re-done. It seems I have to and they do, give them a chance to rectify it.

So he said he wont call me until they done, (shot blasted, stripped, and powder coated) to a standard he feels I would be happy with, him now knowing how fussy I will be. If they are acceptable, there should be a GOGW and we can all move forwards. If they come back and he says not good enough, new wheels will be ordered he said. So, lets see what happens.

I'm leaning towards having the next service done early whilst its there and some pads fitted.

Thoughts?
 

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Personally, after all the hassle you've had, whether the dealers fault or not, as it was done via them, i'd be taking my business elsewhere! :nope:
 

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Discussion Starter · #14 ·
Personally, after all the hassle you've had, whether the dealers fault or not, as it was done via them, i'd be taking my business elsewhere! :nope:
But then im paying for everything which simply isnt an option! :nope:

I am having to see it through, but get the best possible outcome i Can.

Do you think a service is good for the second refurb **** up, and a tank of fuel?
 

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But then im paying for everything which simply isnt an option! :nope:

I am having to see it through, but get the best possible outcome i Can.

Do you think a service is good for the second refurb :censored: up, and a tank of fuel?
Maybe is a good deal but if they are having to do it free i'd be worried about what shortcuts they could take. You've already experienced their 'standards'! :cry:
 

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so turns out its not TWS, But wheel wizard in leeds. The service manager @ Harrogate seems a decent lad, and i'm hopeful of making progress via him. He said he is amazed at how poor they were but after speaking to the owner, he seemed shocked and said get them back and re-done. It seems I have to and they do, give them a chance to rectify it.

So he said he wont call me until they done, (shot blasted, stripped, and powder coated) to a standard he feels I would be happy with, him now knowing how fussy I will be. If they are acceptable, there should be a GOGW and we can all move forwards. If they come back and he says not good enough, new wheels will be ordered he said. So, lets see what happens.

I'm leaning towards having the next service done early whilst its there and some pads fitted.

Thoughts?
Well I'd be dubious m8 as I said In email I know the wheel wizard, he did me some and they just went straight to the wheel specialist as they were rubbish , I watched him do them on my drive at home cctv camera could see into his van he didn't. Even take the tyres off, and that was a full refurb x4,so unless he's seriously upped his game he works out of a van,he's from cleckheaton , so some of the processes you have mentioned such as powdercoating, he didn't have that kit 3 yrs ago, but just maybe he's now using a 3rd party to save him further embarrassment,he's a lets TRY make it look good from a distance for the sale sort of dude, :lol: good luck buddy
 

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Well I'd be dubious m8 as I said In email I know the wheel wizard, he did me some and they just went straight to the wheel specialist as they were rubbish , I watched him do them on my drive at home cctv camera could see into his van he didn't. Even take the tyres off, and that was a full refurb x4,so unless he's seriously upped his game he works out of a van,he's from cleckheaton , so some of the processes you have mentioned such as powdercoating, he didn't have that kit 3 yrs ago, but just maybe he's now using a 3rd party to save him further embarrassment,he's a lets TRY make it look good from a distance for the sale sort of dude, :lol: good luck buddy
Not sure this is even funny :cry: :blink:

Ill send you a link to them - http://www.dentrepairs.co.uk/about-us/

Its these i think that are doing them.

So, the call i was promised for Tuesday or more likely Wednesday he said has unsurprisingly not happened and unless I'm mistaken its now Friday ......

He did say he wouldnt ring unless he had news, however if the wheels should have been done by wednesday, then surely a call to say they are delayed would have been reasonable.?

If I was a betting man, Id guess there has been some kind of issue/problem, or they look shiiite, or they look shiiite and have had to order new wheels.

SO...... do I chase them today, Ignore them, or what?

Over to you guys
icon_lol.gif


Ignore the highlighting :blink: :laughing:
 

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AFAIK, most wheel refurbishment places don't remove tyres if painting. They don't need to. Powdercoat on the other hand requires heat treatment, so tyres off.

Personally I prefer powdercoat with full strip, but then again it's expensive (get what you pay for). My wheels were in OK condition, so I plumped for paint at last refurb and whilst not as good as they could be if fully stripped, they are good. And at £50 per wheel for a full colour change, not a bad price.

I can image there are plenty of cowboy van-based refurbishers out there....

Oh, and give them a ring, even if it's only for peace-of-mind.
 

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Discussion Starter · #20 ·
AFAIK, most wheel refurbishment places don't remove tyres if painting. They don't need to. Powdercoat on the other hand requires heat treatment, so tyres off.

Personally I prefer powdercoat with full strip, but then again it's expensive (get what you pay for). My wheels were in OK condition, so I plumped for paint at last refurb and whilst not as good as they could be if fully stripped, they are good. And at £50 per wheel for a full colour change, not a bad price.

I can image there are plenty of cowboy van-based refurbishers out there....

Oh, and give them a ring, even if it's only for peace-of-mind.
Dealer reckons its on axel stands so its a def powdercoat wheels off job.

Think I may call them after lunch just to see. Although the temptation to ignore them is strong lol
 
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