Focus RS Forum banner
1 - 13 of 13 Posts

·
Registered
Joined
·
180 Posts
Discussion Starter · #1 ·
Gave them a call today about my Airtech Radiator which has began to leak.
The radiator was supplied from Burton on January this year.
I called them to see what they would say and was not overly impressed by the response which felt like they weren't bothered, said I should go back to Autospecialist as they know about them and they can sort it out.

So a call to them and spoke to Ryan who asked me to forward a copy of the purchase invoice to confirm it all, he then explained that I would have to pay a £100 deposit then they will send me a new Radiator with a new core that is improved without any defects reported as yet. Once I get my one out and sent back I will get the £100 returned to my account.
Can't say fairer than that really, and I have to say that the guys were very nice and helpful wanting to ensure I was happy as a customer.
And the new Radiator will have another full years warranty👍

Top guys Autospecialist 😎😎😎
 

·
Registered
Joined
·
1,875 Posts
They really are top notch with their after sales.
Although I've lost faith in the radiator, there's still many other products I want to buy from them.
I've lost faith in a product, not the company.

I've spoken to Alan on the phone and in person, and the genuine sound of emotion in his voice and body language is very apparent. He's not bothered about any potential cost to his company, he's bothered about his customers and wants only the best for them.

Can't fault them
 

·
Registered
Joined
·
1,192 Posts
I'm gonna give them a call tomorrow, but I'd like to go there for them to replace my radiator, obviously I'll pay the labour if it's a free exchange, I just hope they'll be up for that
i had a faulty fuel pump from AS, they removed and replaced free of charge , no charge for labour

granted the fuel pump was only a few days old and shouldnt have failed, but cant complain at their response really!
 

·
Registered
Joined
·
60 Posts
WOW! all I can say is WOW. Just spoke to Auto Specialist and Alan actually couldn't have done more or have been more helpful. So much so I've booked in to have an upper and lower inlet manifold fitted as well as a cold side boost pipe. After spending about 15 minutes trying to make it as cheap as possible for me they now have a life time customer. Roll on Tuesday the 13th!!!!!!
 

·
Registered
Joined
·
7 Posts
I have to say there are very few companies that I deal with and there are 2 that I've never had an issues with and AS are one of them

I went in today for a clip for my boost pipe, alan went out of his way to accomodate me and sort something that wasn't bank breakin

I really cannot fault them
 
1 - 13 of 13 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top