Navigate above site for the different countries around the world or for different views of global board member, or Global corporate officers.
Here's an example of the corporate officers https://media.ford.c...cers.0.100.html
And the European Quality VP https://media.ford.c...r-herrmann.html
* Edited 16-Dec-2017 to include link to Ford Accident Management post https://www.focusrso...ford-customers/
* Edited 26-Nov-2016 to add this generic intro paragraphs.
* Edited 14-Aug-2018 to add link to extended warranty thread https://www.focusrso...ervices-prices/
I read too often on this forum about how bad Ford are when what is actually meant is the DEALER.
I really do wish people would name and shame the dealers who are letting down the Ford brand name and blue oval badge.
I have worked for Ford Motor Company for 45+ years (@ Oct 2017 retirement) and like any big company it has its faults and beauracracy.
However the one thing I can tell you is that customer satisfaction with the product and services (sales and servicing) is high on the Ford agenda, if it wasn't people wouldn't buy the products.
So let's get the message clear in posts please as to where the problem is, which in almost all cases is the DEALER.
(After all its why I started this thread with the info directly from the Ford webpages for members to be better informed).
I do understand it's easier to believe a dealer salesman who says "Ford this or that ...."
after all they are the first human being you are interacting with and people don't want to upset the guy handing over the keys.
Plus it's also easier to blame a faceless organisation, like Ford Motor Company Ltd.
But guys and gals "Ford do care" about you as a customer.
The posts of the press events in Valencia and Silverstone bear this out for the candidness and helpfulness too by Ford personnel to the clubs various questions.
----- my original post below this point with the Customer Relation Centre contact info ---------
@Clive @Rich - could this be pinned please - if there is a better location for this please more to their.
I wanted to ensure people had an easy way to find the Ford Customer Relationship centre contact details (Ford Head office details at end of Post)
(details correct as of original date of this post 24-Feb-2016)
29-May-2016 link to reply to profmyster from Andy Barratt Chairman & M.D Ford of Britain (includes the focusRS marketing team email for status check on orders) https://www.focusrso...t/#entry4340594
16-Jan-2017 added this link to the Extended Warranty & Service plans post for ease of finding it.
Link to full details below and a snip of SOME of the information on that link
For a full list of postal addresses for various Ford teams, please refer to appropriate tab within the link below.
There are 4 tabs:
- Retail Customers
- Fleet Customers
- Ford College
- Other Contacts (Ford of Britain Trust; Dealer Agreements Applications; Ford Component Sales)
http://www.ford.de/Footer/Kontakt for Germany
NOTE: for all EU sites, possibly global, the format for finding the contact us section is the same, go to the bottom of the screen page and look for Contact in your native language, it should be the second option in.
Customer Relationship Centre (UK)
Customer Relationship Centre - 0203 564 4444
Ford Customer Relationship Centre
Royal Oak Way South
Manchester Business Centre
1 Tony Wilson Place
Manchester Business Centre - 0345 712 5490
To obtain a new Ford Insure quotation please call:
Private car: 0330 123 047
Commercial Vehicle: 0330 123 5189
Our lines are open 8am 8pm Monday to Friday and 9am 4pm Saturday.
If you are a Ford Insure policy holder please call:
Policy Queries: 0330 123 6730
To discuss an existing policy or claim please call:
Policy queries: 0330 123 5047
For enquires about extended warranties and servicing and maintenance plans, contact Ford Protect on 0870 241 6726
Ford Breakdown Assistance
Phone from within the UK: 020 3564 4444
Phone from outside the UK: 0800 88 77 66 11 or +33 426 298 781
PO Box 7597
Email: [email protected]
Telephone: 0345 60 400 19
Military & Tax-Free Sales
Military & Tax-Free Sales, Ford Motor Company Room 1/608A
Phone: +44 1277 252 888 Option 3 between 8:30am and 5pm Monday to Friday
Email: [email protected]
Phone: 0844 257 0909
Email: [email protected]
Vignale One Call
Phone: 01327 306620
Dealers also have access to
UK Dealer Assistance Centre on 01277 252888 or [email protected]
------------------ twitter etc added ------------------
Telephone Write to us
Ford ONE CALL: 020 3564 4444
You can select in advance the option you require from the list below:
1 - Ford Roadside Assistance
In the event of a breakdown, and your Ford vehicle is covered by Ford Assistance, simply call us and well get someone out to you as fast as we can!
2 - Ford Accident Management
Had an accident in your Ford vehicle? Please call the team to assist in handling your claims, vehicle recovery, repair and courtesy car when youve had an accident. Our service is free and available to all Ford owners
3 - Customer Relationship Centre
For general enquiries or to discuss any issues about your motoring experience please call us and we will always try to resolve your query or concern to conclusion
4 - Ford Technical Information
Are you looking for specific technical information on your Ford vehicle? Our team of technical experts can assist with your enquiry.
5 - Ford Credit, Ford Lease and Ford Insure
We have helped millions of Ford customers to access the vehicle of their choice by providing a comprehensive range of finance and insurance products designed to suit their needs. Call the team if you have an enquiry or wish to speak with a Customer Services Representative
For Fleet specific enquires please contact the Ford Business Centre: 0345 723 23 23
For a full list of direct telephone numbers for various Ford teams, please refer to the appropriate tab below E-Mail:
For any concerns or issues you may have on your Ford vehicle then please contact us on UK Relationship Centre
For any general enquiries please contact: General enquiries
For all Fleet related enquiries please email: Ford Business Centre
For a full list of postal addresses for various Ford teams, please refer to appropriate tab below.
Twitter: @forduk and @FordService_UK
The social media team operating hours:
Monday - Friday: 8.30 - 21.00
Saturday: 10.00 - 18.30
Company Address details:
Ford Motor Company Limited.
Registered Office: Eagle Way, Brentwood, Essex, CM13 3BW, England.
Registered in England: Company Registration No.235446,
Ford Head Office Telephone Number is 01277-253000
------------- Owners Manuals link Below ------------
------------- The Motor Ombudsman info ------------
Pdf of Images below at https://www.themotor.../NewCarCode.pdf
08FCD981-15CA-47F1-9AAF-2E788D4E5DC3.jpeg 97.42KB 0 downloads. 10A77838-1519-44A3-9013-17ADA7B6B91B.jpeg 116.73KB 0 downloads
Edited by Dave276, 14 August 2018 - 10:28.