sorry for the rant but i get really frustrated and in a fluster when people deliberately for what ever reason, incompetence or stupidity ignore crucial information to the point of contact.
My car has a extremely simple but yet insignificant problem with the rear parking camera. Was aware of this when i brought it and i have a letter of promise and full backing of the dealership i brought it from to resolve this issue. The camera was replaced in their hands and it fixed the green screen and water ingress so it works but there is a minor issue relating to the camera flickering.
All this information could not be any more black and white, i passed it on notes were taken on the work sheet.
So i leave the car and i get a call back saying a new camera is on order...
NO! It's had one!!!
Back to drawing board, goes back to technician who looked at my car. Notes added to the work sheet again that i verbally requested that the plastic trim, loom are replaced, by the power of VETO this has to be the loom or the connection to the sat-nav its self. however statistically most issues relating to water ingress is down to the loom and camera its self.
The plastic trim, was discussed after having myself looked at it and the plastic modules that hold the bulbs for the number plate lights has had an attempt made to see how to remove the camera but damaged the trim and the modules them selves. this was authorized in addition to camera fix.
So 2-3 working days pass no phone call (you'd normally expect parts on order to come by at this point). I call up to see how things are going, "oh yes Mr Lippitt your camera is on order and will be with us this week"
I flipping give up...
Fourth time lucky you think?